TERMS AND CONDITIONS
(updated July 2023)
WHO WE ARE
The Website is owned and operated by Cosmydor Limited (hereby “Cosmydor”), a company incorporated under number 09785408 in England and Wales with a registered office at 135 Notting Hill Gate, London W11 3LB (United Kingdom).
BUYING ON OUR WEBSITE
What we sell
Cosmydor develops, produces and distributes cosmetics and home/bathroom accessories.
We take every care to ensure that the description and photos of our products are correct. However, they are not intended to be binding and are intended only to give a general description of the products.
When you order
Cosmydor has developed an e-commerce website under the url www.cosmydor.co.uk (hereby “the Website”).
To place an order through the Website you have to give us personal details when creating an account or ordering as a guest. Please take time to read and check your order before confirming it.
By placing an order through the Website you confirm that you have read, you understand and agree to our terms and conditions.
Our acceptance of your order will take place, and a contract will be formed between you and Cosmydor Ltd, only when the products have been dispatched to you.
If we cannot supply you with the product or service you ordered then we will not process your order and will inform you of this by email. If you have already paid for the product or service we will refund you in full as soon as reasonably possible.
Price and Payment
All prices on our UK website are in pound sterling and are inclusive of VAT.
Any change in the VAT rate may be applied to the products.
Prices are subject to change without notice. The price applicable to any order is the price indicated on our website at the time of submitting the order.
The price does not include any delivery cost, which will be added to the total amount due. See below for delivery costs.
You must pay the order amount at the time of submitting the order. We do not store credit card details.
Payments will be made through the secure PayPal and Stripe systems, which use the SSL "Secure Socket Layer" protocol, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.
Delivery
We endeavor to dispatch orders within 2 to 6 working days of receiving your order.
UK
- We ship your products from France or the UK, using La Poste, Royal Mail, DPD, UPS, Fedex, which usually deliver in between 1 and 3 days.
- FREE UK standard delivery on all orders over £50
- £3.90 on orders under £50
Europe
- We ship your products from France or the UK, using Poste, Royal Mail, DPD, UPS, Fedex, which usually deliver in 3 to 5 working days.
- Free Europe delivery on all orders over £80
- £11 on orders under £80
International (outside Europe)
- We ship your products from France or the UK, using Poste, Royal Mail, DPD, UPS, Fedex, which usually deliver in 5 to 15 working days.
- Free Rest of the World delivery on all orders over £150
- £16 on orders under £150.
Returns and Cancellations
Please note that we are only able to accept returns and provide refunds for those orders placed on our website www.cosmydor.co.uk.
Products purchased from a physical store or from other websites are subject to the returns policies of the store or website from which they were purchased and are not eligible to be returned to us in accordance with these terms.
If you would like to cancel or return your order for any reason, please contact us first by email at customer@cosmydor.paris.
The usual procedure will be return it to us within 14 days from delivery. This cancellation right does not apply to sealed goods that were unsealed after delivery and that are not suitable for return for reasons related to health or hygiene.
When you return the product in its original packaging, please let us know in a covering letter your order number, contact details, whether you want a refund or a replacement and the reason why you are returning the item.
You will be responsible for the cost of returning the products to us unless the reason for the return is that the product is incorrect, mis-described or faulty (see below).
We cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase and a tracking number.
In the specific case of damaged, faulty, incorrect items:
We hope that you are very happy with our products. If you return products to us because they are incorrect, mis-described or faulty, we will refund the price of the product in full together with the applicable delivery charges and any reasonable costs you incur in returning the item to us.
Force Majeure
Events outside Cosmydor’s control, which are not reasonably foreseeable, shall be considered Force Majeure, meaning that Cosmydor is released from its obligations to fulfil contractual agreements. Example of such events are, but not limited to; government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, epidemic, strikes or lack of delivery from suppliers. The Force Majeure also includes government decisions that affect the market and products negatively, for example, restrictions, warnings, ban, etc.
OUR WEBSITE
Information
Information supplied on our website is for information purposes only. This information cannot be considered as a professional medical advice. We advise you to contact your usual health services or GP/Specialist Doctor for any professional advice as not all conditions will respond to treatment with natural remedies.
Despite our best efforts our website may contain errors. We do not accept liability for loss or damage caused by inaccurate information.
Links to our website
You are not allowed to create a link to any page of this website without our prior written consent.
Links from our website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and Cosmydor should not be regarded as the publisher of such opinions or material. We are not responsible for the privacy practices or content of these sites. You have to evaluate the security and trust of any other site connected to this website before disclosing any personal information to them. Our company will not accept any liability for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright notice
Copyright and other relevant intellectual property rights exist on all text relating to our company’s services and the full content of this website. Our company’s logo is registered as a trademark in Europe and elsewhere in the world. The brand name of our company and its specific services featured on this website are trade marked.
PRIVACY AND COOKIE POLICY
Use of cookies
We use cookies on our Website. A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.
We use cookies to:
remember what a user has put in their shopping basket as they browse around our site
allow the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. It makes your access quicker and more user friendly
gather statistics to better understand the use of our website and improve navigation through Google Analytics.
All browser devices have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.
On our home page there is a general message informing you on our use of cookies. By continuing to browse our website you accept our use of cookies.
For more information on cookies you can read the guidance at All About Cookies.
Information we collect
In operating our Website we may collect and process the following data about you:
Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
Information that you provide when you create an account or when you order goods on our website with are essential to process your order.
Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
Information provided to us when you communicate with us for any reason.
We do not store credit card or bank account details. They are directly managed by Stripe, the specialist payment service we use.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent by contacting us at customer@cosmydor.paris.
Storing your personal data
We may transfer data that we collect from you to locations in Europe or outside of the European Economic Area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.
Data that is provided to us is stored on our providers'secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety as per providers'security organisation.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
Disclosing your information
We do not share your data with anyone.
We may only disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.
Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Accessing your information
As per the Data Protection laws in place, you have the right to access, modify or delete the information that we hold about you. You simply need to send your request by email at customer@cosmydor.paris.
GOVERNING LAW
The contract between Cosmydor Ltd and you (the buyer of its products or services) shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction to resolve any disputes between Cosmydor Ltd and you.
CONTACTING US
We welcome any queries, comments or requests you may have regarding this policy. Please do not hesitate to contact us at customer@cosmydor.paris.
These terms and conditions are subject to changes.